Privacy Policy

1. Who is responsible

FixSmart operates this website and coordinates the platform described here. The legal name and registered address of the operating entity will be added after verification. For privacy questions or requests, email fixsmart.ae@gmail.com.

2. Information we receive

• Account details such as name, email, phone number, role, profile image and securely stored password hash.
• Service-request details such as category, description, Dubai area or address, preferred timing, photos and contact preference.
• Professional profile details, qualifications, documents, service descriptions, portfolio and account or connector history where applicable.
• Messages, bids, reviews, support requests and records needed to manage a request or investigate a dispute.
• Technical and usage information such as device/browser data, IP address, security logs, cookies and measurement events.

Please avoid including identity documents, financial details or other sensitive information in a public task description unless specifically requested through a secure channel.

3. Google sign-in

If you choose Google sign-in, Google sends us an identity token. We verify it and use your Google account’s stable identifier, verified email address and available name or profile image to create or connect your FixSmart account. We do not request access to your Gmail, Drive, contacts or calendar. We do not receive your Google password. Google data is used for account sign-in and profile identification, not sold or used to train an AI model.

4. Why we use information

We use information to provide accounts and service-request workflows; match tasks with relevant professionals; deliver messages and service notifications; answer support enquiries; protect the platform against misuse; maintain records; and understand website performance. We rely on the grounds available under applicable law, including your request, our service relationship, legitimate operational needs, legal obligations and consent where required.

5. Who may receive information

Relevant information may be visible to FixSmart staff, customers or approved professionals as needed for the request and according to the platform’s access controls. New orders, direct requests and quick leads may also be sent to FixSmart’s operations Telegram group; those notices can contain task details and, for guest leads, the contact details you submitted. Do not submit information you do not want shared for handling your request.

We also use service providers for hosting, database/storage, maps or address suggestions, communications, analytics and AI-assisted matching. A search query may be sent to an AI provider after automated redaction of common contact details; do not place sensitive information in a search query. If you choose WhatsApp, that conversation is also subject to WhatsApp’s own practices. Some providers may process data outside the UAE. We do not sell personal information.

6. Cookies and measurement

Essential session cookies keep you signed in and help secure the service. The production website also loads Google Tag Manager, which may load measurement tools using cookies or similar identifiers. Browser settings can block or remove cookies, although some account features may then stop working. Any required cookie-consent controls and the final list of measurement vendors must be reviewed before public launch.

7. Retention and security

We keep information for as long as needed to operate accounts and requests, address complaints or meet applicable legal obligations, then delete or de-identify it where appropriate. Exact retention periods are still being confirmed. We use access restrictions and technical safeguards, but no online service can promise absolute security.

8. Your choices and rights

You can update some profile details in your account. To ask for access, correction, restriction, deletion or another right available under applicable law, contact us at fixsmart.ae@gmail.com. We may need to verify your identity and may retain records where the law or a legitimate dispute requires it. You can stop using Google sign-in and manage third-party access in your Google Account; this does not automatically delete your FixSmart account.

9. Changes

We will update this page when our practices or the reviewed legal text change. The date above identifies this draft.